First things first - we want you to love what you buy from us! We work hard to make sure all our items are made beautifully, checked carefully and explained fully on the website before they get to you. So with that in mind please check measurements and details carefully before you buy - and if in doubt maybe size up to ensure you get the most use out of your garments.

As a new business we unfortunately can't offer unlimited exchanges and returns on wrong sizes, or different colors. However if there is a genuine problem with your order please don't hesitate to contact us and we will do our utmost to resolve it for you.

*All pre-order items are FINAL SALE unless they are found to be faulty and we will replace permitting availability.

For any questions or concerns please email us at: HELP@OTHERS.NYC